Refund Policy

At Pet Love Shop, we value your satisfaction and want to ensure you have a positive shopping experience with us. If you are not completely satisfied with your purchase, we offer a 30-day refund policy for eligible products. Please read the following guidelines to understand our refund process:

1. Eligible Products:

• Our 30-day refund policy applies to most products sold on our website. However, certain items may be exempt, such as personalized or custom-made products. Please check the product description for any specific refund restrictions.

2. Initiate the Refund:

• To request a refund, please contact our customer support team within 30 days of receiving your order. You can reach us at [Email Address]. Please provide your order number and a detailed reason for the refund request.

3. Return of Items:

• In some cases, we may request that you return the item(s) in question. If a return is required, we will provide you with instructions on how to do so. Please ensure the item is in its original condition and packaging.

4. Refund Process:

• Once we receive your refund request and, if applicable, the returned item(s), we will inspect them for eligibility. If your request is approved, we will process the refund to your original payment method within a reasonable timeframe.

5. Refund Timeline:

• The time it takes for your refund to be processed and reflected in your account may vary depending on your payment method and financial institution. Please allow up to 14 business days for the refund to be completed.

6. Non-Refundable Items:

• Some items, such as gift cards, downloadable software, and perishable goods, are non-refundable.

7. Shipping Costs:

• Please note that shipping costs are non-refundable unless the return is due to an error on our part.

8. Damaged or Incorrect Items:

• If you receive a damaged or incorrect item, please contact us immediately, and we will arrange for a replacement or refund.