Privacy Policy

This Privacy Policy ("Policy") outlines how Pet Love Shop ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website or use our services. Please read this Policy carefully to understand how we handle your data.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information: When you make a purchase or create an account, we may collect personal information such as your name, email address, shipping address, and phone number.

1.2 Payment Information: We collect payment information, including credit card details, to process your orders. However, we do not store your payment information on our servers.

1.3 Usage Information: We may collect information about your interactions with our website, such as your browsing history, IP address, and device information.

1.4 Cookies: We use cookies to enhance your browsing experience. You can adjust your browser settings to refuse cookies, but this may affect your ability to use our website.

2. How We Use Your Information

We use your information for the following purposes:

2.1 Order Processing: We use your personal and payment information to process and fulfill your orders.

2.2 Customer Support: We may use your contact information to provide customer support, respond to your inquiries, and address any issues.

2.3 Marketing: With your consent, we may send you marketing communications about our products, promotions, and updates. You can opt out of these communications at any time.

2.4 Analytics: We use analytics tools to understand how users interact with our website, improve our services, and enhance user experience.

2.5 Legal Compliance: We may use your information to comply with legal obligations, such as tax and accounting requirements.

3. Disclosure of Your Information

We may share your information with:

3.1 Service Providers: We may share your data with trusted service providers who assist us in operating our website, processing payments, and delivering orders.

3.2 Legal Requirements: We may disclose your information to comply with legal obligations, respond to lawful requests, and protect our rights and interests.

3.3 Business Transfers: In the event of a merger, sale, or transfer of assets, your information may be transferred to a third party.

4. Your Rights

You have the following rights regarding your personal information:

4.1 Access: You can request access to the personal information we hold about you.

4.2 Correction: You can request that we correct any inaccurate or incomplete information.

4.3 Deletion: You can request the deletion of your personal information, subject to legal restrictions.

4.4 Data Portability: You can request a copy of your data in a machine-readable format.

4.5 Withdraw Consent: If you have provided consent for marketing communications, you can withdraw it at any time.

5. Security

We implement reasonable security measures to protect your information. However, no data transmission over the internet or storage system is completely secure. We cannot guarantee the security of your data.

6. Changes to this Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any significant changes.